Process Excellence Specialist (f/m/d)

Médecins Sans Frontières (MSF) is a private, non-governmental, humanitarian organisation that provides medical aid in over 70 countries worldwide. The headquarter of the German section is in Berlin. Here, you will work with apporx. 450 employees in various departments every day to support people in need. Our organisational culture is based on diversity, progress, and open and respectful cooperation. We evaluate incoming applications solely on the basis of professional qualifications and consider them regardless of age, gender identity, sexual orientation, disability, religion, or belief system.

BE PART OF THE TEAM

The position encompasses the assessment, standardisation, and continuous optimisation of organisational processes in alignment with MSF’s strategic frameworks. Through analysing, mapping and improving processes, identifying process and technical solutions, strengthening cross-departmental process management, and building capacity through training and stakeholder engagement, the position contributes to greater efficiency, transparency, organisational learning, and successful change.

YOU WILL

As a team member, you will support our projects on site - without actually being there. You will be responsible for the following tasks:

Lead and support the analysis, mapping, modelling, and optimisation of organisational processes.
Analyse business needs through stakeholder interviews, workshops, requirements modelling, and user story creation.
Identify and design process and technical solutions by analysing business needs and root causes, documenting functional requirements, and translating these into process or system adaptations.
Strengthen process management by collaborating across departments to harmonise and standardise processes, optimise workflows, identify opportunities for automation, and improve organisational efficiency.
Conduct process reviews and evaluations through lessons learned, benchmarking, monitoring, and analysis of qualitative and quantitative information.
Integrate process management practices into major organisational projects and change initiatives.
Facilitate training sessions and workshops to build capacity, foster ownership, and strengthen a culture of continuous improvement.

YOU HAVE

The following professional qualifications and personal qualities are important to us:

4 years of relevant professional experience in business analysis, process management, or process improvement within an IT environment
Experience facilitating process analysis and improvement with stakeholders across different organisational functions
Vocational training or degree with a focus on business administration, public administration, information management, or a related field, or relevant professional experience
German: You can communicate confidently and participate in discussions in most work situations. (B2 level).
English: You can communicate fluently and effectively in complex professional contexts (C1 level).
Solid knowledge of process management, process analysis and improvement methods, frameworks and tools, e.g. Hopex
Solid familiarity with process documentation (BPMN2.0) platforms or repositories

OUR OFFER

Hard facts

From 4.020€ to max. 5.084€ starting salary (for full-time employment) + 13th monthly salary
30 days holiday plus days off on 24. and 31.12.

Life Balance

Flexible working hours and part-time models
Mobile working with presence in our office depending on work requirements incl. technical equipment
Work from another European country for up to 6 weeks a year
Sabbatical

Nice to have

Office: kitchens, fruit/snacks, drinks, modern equipment
Job ticket or Deutschlandticket subsidy
Urban Sports Membership
Bicycle cellar
and much more

Trainings

Choice of various further training opportunities
Access to e-learning platforms
Offers/topic weeks on mental health, well-being and EDI
Coaching

Does that sound good? Then become part of our team. We look forward to receiving your application.