EU Customer Service Manager (d/m/w) at Gladbeck or Köln

As EU Customer Service Manager (m/f/d) – C3D, you will play a key role in leading our European Customer Service team for the Phenol and Nitriles activities. You ensure a smooth order-to-invoice process, drive the development of your team, and continuously build a high-performing, customer-focused organization.
Application deadline: 24.06.2026
Office location: Gladbeck or Köln (regular presence at both locations is required)

RESPONSIBILITIES & ACCOUNTABILITIES

• Leadership & Team Development
  -Lead and manage a team of approx. 8 employees across 2 locations (functional and disciplinary responsibility)
• Build a strong “One Team” culture across sites Develop, coach, and motivate team members Ensure effective collaboration between Cologne and Gladbeck
• Customer & Stakeholder Management
  -Ensure excellent service quality and high customer satisfaction Work closely with Sales, Logistics, Finance, and other stakeholders Manage escalations and ensure sustainable resolution of complex issues
• Processes & Quality
  -Take ownership of the full order-to-invoice process
  -Ensure compliance with regulations (export, customs, dangerous goods, ISO) Optimize and harmonize processes and tools
• Continuous Improvement & Projects
  -Initiate and implement improvement projects
  -Define and manage relevant KPIs Collaborate closely with management on complex topics

SKILLS AND KNOWLEDGE REQUIRED

• University degree with several years of experience, or vocational training with extensive relevant experience
• Proven experience in team leadership and change management
• Strong knowledge of MS Excel and SAP
• Experience in Customer Service / Order-to-Invoice environments
• Experience in an international business context
• Strong leadership and communication skills
• Resilience and ability to make decisions under pressure
• Strong focus on quality, efficiency, and customer satisfaction

DISCOVER NEW OPPORTUNITIES

• A positive working atmosphere in a close-knit, family-oriented company culture
• Competitive and performance-based compensation
• Comprehensive employee benefits
• Company pension scheme
• Health management including fitness programs
• Disability insurance
• Group accident insurance coverage
• And much more

YOUR APPLICATION

Please submit your application, including the standard documents and information, to personal.phenolde@ineos.com.
If you have any questions, please feel free to contact us at:Nele Hermans
Dechenstraße 3
45966 Gladbeck
Tel. +49 498 08 73 30

We look forward to receiving your application!