Operations Assistant

inomed Medizintechnik GmbH is a leading medical device company that develops and manufactures products and treatments in the fields of intraoperative neuromonitoring, functional neurosurgery, pain therapy, and neurological diagnostics. We are committed to delivering the highest level of patient care by providing surgeons with equipment to protect and maintain the functionality of the central nervous system. inomed Inc. is the American subsidiary responsible for the sale and support of inomed technology to public and private healthcare facilities throughout the United States.

We are seeking a highly motivated and organized Operations Assistant to join our dynamic operations team. As a key member of our organization, you will provide essential support and contribute to the smooth functioning of our operations department. The Operations Assistant will play a crucial role in coordinating and executing operational tasks, ensuring efficient processes, delivering exceptional customer service, and contributing to the overall success of inomed Inc.

To be successful in this role, you must be able to work as part of a small team, whilst independently and proactively completing tasks. Excellent organization, efficient communication and IT skills, accuracy, and attention to detail are essential requirements for this role.

Responsibilities and Duties:

Process Purchase Orders, Sales Quotations, Sales Orders, invoices and credit notes, ensuring accurate documentation and effective fulfilment of customer orders
Organize deliveries and shipments, track orders and promptly resolve any issues and discrepancies
Ownership of evaluation scheduling, shipping and support
Monitor office mailbox and provide exceptional customer service by promptly addressing inquiries, resolving issues, and assisting with customer needs
Serve as the main point of contact for customers, providing professional and courteous assistance, directing incoming inquiries or requests to the relevant team members or departments
Support the planning and coordination of marketing events, such as trade shows, conferences, webinars, or product launches
Assist with administrative tasks such as stocking, managing office supplies, and maintaining a clean office area
Complete general office administration tasks such as completing forms, booking travel arrangements, and scheduling meeting rooms
Support the implementation and maintenance of operational policies, procedures, and guidelines

Qualifications:

Bachelor’s degree in Business Administration, Accounting, or a related field

Essential:

Prior experience in an operational role is required
Proven experience in a customer service role, preferably in a fast-paced environment
Excellent communication skills, both verbal and written, with a strong focus on delivering exceptional customer service
Proactive problem-solving skills and the ability to adapt to changing priorities
Excellent organizational and time management skills, with the ability to prioritize tasks effectively
Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to work independently as well as collaboratively within a team
Strong attention to detail, organizational, administrative, and planning skills
Strong work ethic and a willingness to take on additional responsibilities as required

Preferred:

Familiarity with operational tools and software systems is an advantage
Knowledge of basic accounting principles and experience with financial processes
Prior experience working with enterprise resource planning software

What we offer:

Competitive Pay
Medical, Dental and Vision Insurance Offered
Short- and Long-Term disability coverage
401k with match
Paid holidays and vacation
Opportunities for growth and development

Work location:

This is a full-time office-based position in our Westchester, IL office
Office hours: Monday – Friday, 8:00 AM – 5:00 PM
Relocation assistance is not available for this position

We look forward to receiving your detailed online application, including your salary expectations and notice period, along with all relevant documents.

Please note that the internal job title may differ from the title used in the external job posting.

**Your contact person:**Mr Maximilian Wolfsperger
Head of Human Resources
+49 7641 9414-0

inomed Medizintechnik GmbH Im Hausgrün 29 79312 Emmendingen Tel.: +49 7641 9414-0 info@inomed.com www.inomed.com