IPG Photonics Corporation is a world leader in the manufacture of fiber laser sources and laser systems. IPG products are used primarily in materials processing and a wide variety of other applications. Our mission is to make fiber laser technology the tool of choice in industrial production. As an international company, we have been developing and producing sophisticated high-tech solutions for more than 30 years with over 5,000 employees worldwide.
For the expansion of our Global IT-Support Team in Burbach, we are looking for a
IT Service Delivery Manager (m/w/d)
Your responsibilities:
- Manage system operations, maintenance and documentation in accordance with compliance requirements
- Optimize continual service and review incident and problem data for trends and recurrence of issues
- Control and manage the existing SLA with related KPI´s for service delivery
- Coordinate and support the implementation of service management and reporting tools
- Target group oriented communication and information management
Your profile:
- IT related education and minimum of 3 years professional experience in enterprise companies
- ITIL expert, idealwise with certification
- Experience in implementing cross-functional process improvements
- Solid knowledge of MS Windows client and server OS, MS Active Directory, ITSM / MS MOF and project management
- Intercultural competence and strong social skills
- Good communication, collaboration, presentation skills
- Communications skills in English
Our offerings:
- A professional and collegial work environment in an internationally successful company
- Competitive compensation package consisting of an attractive monthly salary, annual bonus, vacation pay, and Christmas bonus
- Modernly equipped offices
- Employee benefits such as company pension plans and an employee stock program
- Comprehensive internal health management
- Exciting benefits and access to discounts with the corporate benefits program
If you are looking for an interesting and challenging position, surrounded by people who share your technical interests, please apply by sending your CV. Please also attach documents proving your school education and indicate the earliest possible starting date. References from previous employers are welcome.
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Location:
Burbach, NRW
Hours:
40-hour week
Start:
Immediately
IPG Photonics GmbH & Co. KG
Carl-Benz-Straße 28
57299 Burbach
SOCIAL MEDIA
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